{"id":10,"date":"2026-10-06T18:04:41","date_gmt":"2026-10-06T18:04:41","guid":{"rendered":"https:\/\/www.pawmony.shop\/faq\/"},"modified":"2026-10-07T20:35:12","modified_gmt":"2026-10-07T18:35:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.pawmony.shop\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Help<\/p>\n\n\n\n

Frequently asked questions<\/h1>\n\n\n\n

Short, honest answers. Can't find your question? Write to us<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Products & collections<\/h2>\n\n\n\n
What do you sell?<\/summary>\n

Factory-sealed Pok\u00e9mon cards, officially licensed Pok\u00e9mon plush and lovingly selected gadgets for pets. You\u2019ll find all collections here<\/a>.<\/p>\n<\/details>\n\n\n\n

Are the products factory sealed and authentic?<\/summary>\n

Yes. All products are brand new and unopened \u2013 trading card products in their original factory seal.<\/p>\n<\/details>\n\n\n\n

Which language are the Pok\u00e9mon cards in?<\/summary>\n

It\u2019s stated in each product\u2019s name and description. The 30 Jahre Elite Trainer Box is the German edition; many other trading card products are English editions.<\/p>\n<\/details>\n\n\n\n

Can I choose a specific variant?<\/summary>\n

Unfortunately not. If a product is marked as a random selection (for example 1 of 4 decks), you\u2019ll receive a random variant.<\/p>\n<\/details>\n\n\n\n

What's in the 30 Jahre Elite Trainer Box?<\/summary>\n

9 30 Jahre booster packs, 1 full-art holographic Nidorina promo card, 16 holographic Basic Energy cards, 65 card sleeves, 1 rulebook, 6 damage-counter dice, 1 coin-flip die, 1 plastic coin, 1 collector's box with 6 dividers and 1 code card for Pok\u00e9mon TCG Live.<\/p>\n<\/details>\n\n\n\n

What age are the products suitable for?<\/summary>\n

You'll find the age recommendation in the product details. According to its packaging, the 30 Jahre Elite Trainer Box is suitable for ages 6 and up.<\/p>\n<\/details>\n\n\n\n

Do you also sell products for pets?<\/summary>\n

Yes! In our Pet Gadgets<\/a> you\u2019ll find cosy beds for dogs and cats, interactive cat toys and our Pok\u00e9ball pet bed \u2013 and new products are added all the time.<\/p>\n<\/details>\n\n\n\n

Orders & payment<\/h2>\n\n\n\n
Do I need to create an account?<\/summary>\n

No. You can simply check out as a guest. With a customer account, you can see all your orders at a glance.<\/p>\n<\/details>\n\n\n\n

How can I pay?<\/summary>\n

Our main payment method is bank transfer. After your order, you'll receive our bank details and your order number by email.<\/p>\n<\/details>\n\n\n\n

Can I pay another way?<\/summary>\n

In the shop we currently offer bank transfer. Other common payment methods are available on request \u2013 just write to us before you order.<\/p>\n<\/details>\n\n\n\n

When will my order ship?<\/summary>\n

As soon as your transfer reaches us, we ship your order \u2013 well padded and with tracking.<\/p>\n<\/details>\n\n\n\n

Will I get a confirmation?<\/summary>\n

Yes. Right after your order you'll receive an order confirmation by email. As soon as your parcel is on its way, we'll let you know by email too.<\/p>\n<\/details>\n\n\n\n

Is VAT included?<\/summary>\n

Yes. All prices include 19% VAT.<\/p>\n<\/details>\n\n\n\n

Can I change or cancel my order?<\/summary>\n

Contact us as soon as possible. As long as the order has not been shipped, we can almost always find a solution. If the parcel is already on its way, you can use your 14-day right of withdrawal.<\/p>\n<\/details>\n\n\n\n

Shipping<\/h2>\n\n\n\n
How much is shipping?<\/summary>\n

Nothing. We ship for free with tracking within Germany.<\/p>\n<\/details>\n\n\n\n

Where do you ship?<\/summary>\n

We currently deliver within Germany only. You'll find all the details on our Shipping & Returns<\/a>.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

We process your order within 1\u20132 business days of receiving your payment. Delivery then usually takes 3\u20137 business days.<\/p>\n<\/details>\n\n\n\n

How are orders packed?<\/summary>\n

In a padded shipping carton, so everything arrives safely.<\/p>\n<\/details>\n\n\n\n

Will I get a tracking number?<\/summary>\n

Yes. As soon as your parcel is on its way, you will receive a shipping confirmation with a tracking link by email.<\/p>\n<\/details>\n\n\n\n

My parcel is late or hasn\u2019t arrived \u2013 what now?<\/summary>\n

Write to us with your order number. We will sort it out with the carrier and arrange a replacement or refund.<\/p>\n<\/details>\n\n\n\n

Returns & withdrawal<\/h2>\n\n\n\n
Can I return my order?<\/summary>\n

Yes. You have a 14-day right of withdrawal from delivery. All details are in our Cancellation Policy<\/a>.<\/p>\n<\/details>\n\n\n\n

How do I withdraw from my purchase?<\/summary>\n

The easiest way is our Withdraw from contract<\/a> function, or by email with your order number.<\/p>\n<\/details>\n\n\n\n

Who pays for return shipping?<\/summary>\n

You bear the direct cost of returning the goods. We'll refund the purchase price no later than 14 days after receiving your withdrawal.<\/p>\n<\/details>\n\n\n\n

When will I get my money back?<\/summary>\n

No later than 14 days after we receive your withdrawal, by bank transfer. We may withhold the refund until the goods are back with us or you have provided proof of return.<\/p>\n<\/details>\n\n\n\n

Can I exchange a product?<\/summary>\n

The quickest way is to return the item under your right of withdrawal and simply place a new order.<\/p>\n<\/details>\n\n\n\n

My order arrived damaged. What now?<\/summary>\n

We're sorry! Please take photos of the parcel and the product and get in touch<\/a>. We'll sort it out.<\/p>\n<\/details>\n\n\n\n

How can I reach you?<\/summary>\n

By email at contact@pawmony.shop<\/a> or support@pawmony.shop<\/a> and by phone at +49 152 1191 9785<\/a> \u2013 Monday to Friday from 9:00 am to 5:00 pm.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Any questions?<\/h2>\n\n\n\n

We reply personally \u2013 usually within one business day.<\/p>\n\n\n\n

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Get in touch<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Hilfe H\u00e4ufige Fragen Kurz und ehrlich beantwortet. Deine Frage ist nicht dabei? Schreib uns. Produkte & Kollektionen Bestellung & Bezahlung Versand R\u00fcckgabe & Widerruf Noch Fragen? Wir antworten pers\u00f6nlich \u2013 meist innerhalb eines Werktags.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":6,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":280,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/280"}],"wp:attachment":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}