{"id":11,"date":"2026-10-06T18:04:42","date_gmt":"2026-10-06T18:04:42","guid":{"rendered":"https:\/\/www.pawmony.shop\/shipping-returns\/"},"modified":"2026-10-07T20:35:13","modified_gmt":"2026-10-07T18:35:13","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.pawmony.shop\/en\/shipping-returns\/","title":{"rendered":"Versand &#038; R\u00fcckgabe"},"content":{"rendered":"<div class=\"wp-block-group alignfull pm-pagehero has-accent-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d51aee20 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db11181 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center pm-eyebrow wp-block-paragraph\" style=\"font-size:0.78rem;font-weight:700;letter-spacing:0.12em;text-transform:uppercase\">Shipping &amp; Returns<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\">Free shipping across Germany<\/h1>\n\n\n\n<p class=\"has-text-align-center has-accent-4-color has-text-color wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.5), 1.15rem);\">We ship every order from Germany \u2013 safely padded and with tracking.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d51aee20 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--70);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group pm-legal has-global-padding is-layout-constrained wp-container-core-group-is-layout-896991be wp-block-group-is-layout-constrained\">\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list pm-ticks\">\n<li>Shipping within Germany is free.<\/li>\n\n\n<li>We currently deliver within Germany only.<\/li>\n\n\n<li>Processing: 1\u20132 business days after we receive your payment (not on weekends or public holidays)<\/li>\n\n\n<li>Delivery: usually 3\u20137 business days after handover to the carrier<\/li>\n\n\n<li>You will receive the tracking link by email as soon as your parcel is on its way.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates. In exceptional cases \u2013 for example delays at the carrier, peak periods or severe weather \u2013 it may take a little longer. If your order seems delayed, just get in touch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Order confirmation &#038; tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Right after your order you will receive an order confirmation with our bank details by email. As soon as your parcel is on its way, you will get a shipping confirmation with a tracking number. It can take a few hours for the first tracking updates to appear in the carrier\u2019s system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We happily accept payment by bank transfer. You will receive our bank details and your order number to use as the payment reference by email right after your order. As soon as the money arrives, your parcel sets off.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Packaging<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We ship every order in a padded box so it arrives in perfect condition \u2013 collectible card products with sharp corners.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Delivery address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please check your delivery address carefully before submitting your order. If you spot a mistake afterwards, write to us straight away \u2013 as long as the parcel has not been shipped, we are happy to change the address. Unfortunately, we cannot prevent delays caused by incomplete or incorrect address details.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Change or cancel your order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Want to change something or cancel your order? Contact us as soon as possible. As long as your order has not been shipped, we can almost always find a solution. If the parcel is already on its way, you can simply use your statutory right of withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can withdraw from your purchase within 14 days of delivery without giving a reason. Just write to us with your order number or use the \u201cWithdraw from contract\u201d function. We will refund the purchase price by bank transfer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it works:<\/strong> Write to us at <a href=\"mailto:support@pawmony.shop\">support@pawmony.shop<\/a> or use the \u201cWithdraw from contract\u201d function. Then send the item back well packed \u2013 ideally in its original packaging \u2013 to: Pawmony, Ronald Matth\u00e4us, Warendorfer Str. 512, 48157 M\u00fcnster, Germany.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return costs:<\/strong> You bear the direct cost of returning the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund:<\/strong> We refund the purchase price by bank transfer no later than 14 days after we receive your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return. Depending on your bank, it may take a few business days for the money to reach your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Loss of value:<\/strong> You may inspect the goods as you would in a shop. You only have to pay for any loss in value if it results from handling beyond what is necessary to inspect them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchanges:<\/strong> Would you prefer a different product? The quickest way is to return the item and simply place a new order.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline pm-pill is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/widerrufsbelehrung\/\">Cancellation Policy<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline pm-pill is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/withdraw-from-contract\/\">Withdraw from contract<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Damaged, defective or wrong items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please take a quick look at your parcel when it arrives. If it is damaged, something is missing or an item is defective or wrong, please take photos of the parcel and its contents and contact us with your order number. We will take care of it \u2013 your statutory warranty rights of course remain unaffected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Parcel lost?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the tracking stops updating or your parcel is returned to us, write to us with your order number. We will sort it out with the carrier and send you a replacement or refund the purchase price.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--50);font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.896), 1.45rem);\">Questions?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Write to us at <a href=\"mailto:support@pawmony.shop\">support@pawmony.shop<\/a> or call us at <a href=\"tel:+4915211919785\">+49 152 1191 9785<\/a> \u2013 Monday to Friday, 9:00 am\u20135:00 pm.<\/p>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Versand &amp; R\u00fcckgabe Kostenloser Versand in ganz Deutschland Jede Bestellung verschicken wir aus Deutschland \u2013 sicher gepolstert und mit Sendungsverfolgung. Versand Die Lieferzeiten sind Richtwerte. In Ausnahmef\u00e4llen \u2013 etwa bei Verz\u00f6gerungen beim Versanddienstleister, in Spitzenzeiten oder bei Unwetter \u2013 kann es etwas l\u00e4nger dauern. Sieht es nach einer Verz\u00f6gerung aus, melde dich einfach bei uns. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":281,"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/281"}],"wp:attachment":[{"href":"https:\/\/www.pawmony.shop\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}