{"id":408,"date":"2026-10-09T20:43:53","date_gmt":"2026-10-09T18:43:53","guid":{"rendered":"https:\/\/www.pawmony.shop\/rueckgabe-erstattung\/"},"modified":"2026-10-09T20:44:22","modified_gmt":"2026-10-09T18:44:22","slug":"rueckgabe-erstattung","status":"publish","type":"page","link":"https:\/\/www.pawmony.shop\/en\/rueckgabe-erstattung\/","title":{"rendered":"R\u00fcckgabe & Erstattung"},"content":{"rendered":"
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Our Policies<\/p>\n\n\n\n

Return & Refund Policy<\/h1>\n\n\n\n

14-day right of withdrawal \u2013 simple, fair and transparent.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Your right of withdrawal<\/h2>\n\n\n\n

You can withdraw from your order within 14 days of receiving the goods without giving a reason. You will find the full legal information in our cancellation policy.<\/p>\n\n\n\n

How to start a return<\/h2>\n\n\n\n
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  1. Write to us at support@pawmony.shop with your order number \u2013 or use the \u201cWithdraw from contract\u201d function here in the shop.<\/li>\n\n\n
  2. You will receive a confirmation from us with all the information about the return.<\/li>\n\n\n
  3. Send the goods back well packed \u2013 ideally in the original packaging \u2013 to: Pawmony, Ronald Matth\u00e4us, Warendorfer Str. 512, 48157 M\u00fcnster, Germany.<\/li>\n<\/ol>\n\n\n\n

    Return costs<\/h2>\n\n\n\n

    You bear the direct cost of returning the goods. If an item is damaged, defective or wrong, we of course cover the costs.<\/p>\n\n\n\n

    Refunds<\/h2>\n\n\n\n

    We refund all payments received from you no later than 14 days after we receive your withdrawal \u2013 by bank transfer and without any extra fees. We may withhold the refund until the goods are back with us or you have provided proof of return. Depending on your bank, it may take a few business days for the money to reach your account.<\/p>\n\n\n\n

    Condition of the goods<\/h2>\n\n\n\n

    You may inspect the goods as you would in a shop. You only have to pay for any loss in value if it results from handling beyond what is necessary to inspect them.<\/p>\n\n\n\n

    Damaged, defective or wrong items<\/h2>\n\n\n\n

    If an item arrives damaged, defective or wrong, please take photos of the parcel and its contents and contact us with your order number. We will quickly arrange a replacement or refund \u2013 your statutory warranty rights remain unaffected.<\/p>\n\n\n\n

    Exchanges<\/h2>\n\n\n\n

    Would you prefer a different product? The quickest way is to return the item under your right of withdrawal and simply place a new order.<\/p>\n\n\n\n

    Cancellation before shipping<\/h2>\n\n\n\n

    Contact us as soon as possible if you want to change or cancel your order. As long as it has not been shipped, we can almost always find a solution.<\/p>\n\n\n\n

    Questions?<\/h2>\n\n\n\n

    Write to us at support@pawmony.shop or call +49 152 1191 9785 \u2013 Monday to Friday, 9:00 am\u20135:00 pm.<\/p>\n\n\n\n