Customer Support
Contact Information
How to reach us – quickly and personally.
Business details
- Trade name: Pawmony
- Owner: Ronald Matthäus
- Address: Warendorfer Str. 512, 48157 Münster, Germany
How to reach us
- Email: contact@pawmony.shop
- Customer support: support@pawmony.shop
- Phone: +49 152 1191 9785
- Service hours: Monday–Friday, 9:00 am–5:00 pm (CET)
Response time
We usually reply within one business day. On weekends, public holidays or during particularly busy periods it may take a little longer.
So we can help you quickly
Please include in your message:
- your order number (if you have one)
- the email address you used to order
- a short description of your request
- photos if an item is damaged, defective or wrong
What we can help with
- Questions about products and availability
- Orders, payment and shipping
- Returns, withdrawals and refunds
- Privacy and legal enquiries
For requests about your data, we may ask you to confirm your identity so that your data does not end up in the wrong hands.
Legal information
You will find all mandatory information about our business in the legal notice.
Last updated: October 2026