Free shipping across Germany

Shipping

• Shipping within Germany is free.
• We currently deliver within Germany only.
• Processing: 1–2 business days after we receive your payment (not on weekends or public holidays)
• Delivery: usually 3–7 business days after handover to the carrier
• You will receive the tracking link by email as soon as your parcel is on its way.

Delivery times are estimates. In exceptional cases – for example delays at the carrier, peak periods or severe weather – it may take a little longer. If your order seems delayed, just get in touch.

Order confirmation & tracking

Right after your order you will receive an order confirmation with our bank details by email. As soon as your parcel is on its way, you will get a shipping confirmation with a tracking number. It can take a few hours for the first tracking updates to appear in the carrier’s system.

Payment

We happily accept payment by bank transfer. You will receive our bank details and your order number to use as the payment reference by email right after your order. As soon as the money arrives, your parcel sets off.

Packaging

We ship every order in a padded box so it arrives in perfect condition – collectible card products with sharp corners.

Delivery address

Please check your delivery address carefully before submitting your order. If you spot a mistake afterwards, write to us straight away – as long as the parcel has not been shipped, we are happy to change the address. Unfortunately, we cannot prevent delays caused by incomplete or incorrect address details.

Change or cancel your order

Want to change something or cancel your order? Contact us as soon as possible. As long as your order has not been shipped, we can almost always find a solution. If the parcel is already on its way, you can simply use your statutory right of withdrawal.

Returns

You can withdraw from your purchase within 14 days of delivery without giving a reason. Just write to us with your order number or use the “Withdraw from contract” function. We will refund the purchase price by bank transfer.

How it works: Write to us at support@pawmony.shop or use the “Withdraw from contract” function. Then send the item back well packed – ideally in its original packaging – to: Pawmony, Ronald Matthäus, Warendorfer Str. 512, 48157 Münster, Germany.

Return costs: You bear the direct cost of returning the goods.

Refund: We refund the purchase price by bank transfer no later than 14 days after we receive your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return. Depending on your bank, it may take a few business days for the money to reach your account.

Loss of value: You may inspect the goods as you would in a shop. You only have to pay for any loss in value if it results from handling beyond what is necessary to inspect them.

Exchanges: Would you prefer a different product? The quickest way is to return the item and simply place a new order.

Damaged, defective or wrong items

Please take a quick look at your parcel when it arrives. If it is damaged, something is missing or an item is defective or wrong, please take photos of the parcel and its contents and contact us with your order number. We will take care of it – your statutory warranty rights of course remain unaffected.

Parcel lost?

If the tracking stops updating or your parcel is returned to us, write to us with your order number. We will sort it out with the carrier and send you a replacement or refund the purchase price.

Questions?

Write to us at support@pawmony.shop or call us at +49 152 1191 9785 – Monday to Friday, 9:00 am–5:00 pm.